Köpvillkor

1. General

These Terms and Conditions apply when you, as a consumer, make a purchase from Tea Time Puzzles through our online store.

By completing a purchase, you agree to these Terms and Conditions.

Company information

Tea Time Puzzles KB

Company registration number: 969802-9114

Skogsbolet Lycka

541 97 Lerdala

Sweden

Email: info@teatimepuzzles.se

Phone: +46 76 295 76 87

2. Agreement and Orders

To make a purchase, you must be at least 18 years old. If you are under 18, consent from a parent or legal guardian is required.

Once you have completed your purchase, an order confirmation will be sent to the email address provided when placing the order. Please check that the information in the order confirmation is correct and contact us if anything is incorrect.

We reserve the right to refuse or cancel an order if, for example, incorrect information has been provided, the product is out of stock, or the order cannot be fulfilled for another reason. If payment has already been made, the amount will be refunded.

3. Prices and Payment

All prices are stated in Swedish kronor (SEK) and include VAT.

Any shipping costs are shown separately at checkout. The total price of your order is displayed before you complete your purchase.

Available payment methods are shown at checkout, and payments are processed by the payment providers offered through our online store.

We aim to ensure that all information on our website is accurate, but we reserve the right to correct obvious typographical errors, pricing errors and other inaccuracies. If an obvious error affects your order, we will contact you as soon as possible.

4. Delivery

We currently deliver within Sweden.

Available delivery options, shipping costs and estimated delivery times are shown when placing your order.

The stated delivery times are estimates. If your delivery is delayed, we will inform you when we become aware of the delay.

Please make sure that you provide accurate delivery and contact information when placing your order. Tea Time Puzzles is not responsible for additional costs resulting from incorrect information provided by the customer, to the extent that such costs are caused by the customer.

Uncollected Parcels

Parcels delivered to a service point or parcel locker must be collected within the period specified by the carrier.

If a parcel is not collected and is therefore returned to us, we reserve the right to charge the actual costs incurred, such as shipping, return shipping and handling costs.

Failure to collect a parcel does not in itself constitute notice that you wish to exercise your right of withdrawal.

5. Right of Withdrawal and Returns

When shopping at a distance, you as a consumer generally have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act.

The withdrawal period begins on the day after you receive the product. If an order is delivered in several parts, the withdrawal period begins on the day after you receive the final part.

How to Exercise Your Right of Withdrawal

If you wish to withdraw from your purchase, you must notify us within 14 days of receiving the product.

You can use our withdrawal form on the Returns & Right of Withdrawal page to notify us that you wish to withdraw from the purchase. You can also contact us by email at info@teatimepuzzles.se. Please include your order number and the product or products you wish to return.

If your order has not yet been shipped, you may request cancellation through your customer account.

Once you have notified us that you wish to exercise your right of withdrawal, the product must be returned to us without undue delay and no later than 14 days after your notification.

When exercising your right of withdrawal, you are responsible for the cost of return shipping.

Seal, Product Condition and Diminished Value

Our puzzles are delivered sealed. The puzzle's design box and its contents together constitute the complete product.

If you are considering exercising your right of withdrawal, we recommend that you do not break the seal. A broken seal may result in diminished value because the product is no longer in its factory-sealed condition.

When exercising your right of withdrawal, under the Swedish Distance and Off-Premises Contracts Act you are responsible for any diminished value resulting from handling the product beyond what is necessary to establish its characteristics or function. Handling of the design box, puzzle pieces, fabric bag, poster or other contents may therefore result in diminished value.

Any diminished value will be assessed based on the actual condition of the product when it is returned.

The product must be returned securely packaged and complete with all parts and accessories.

6. Refunds for Withdrawn Purchases

When you exercise your right of withdrawal, we will refund the payments covered by the withdrawal, including the cost of our standard delivery to you. If you chose a more expensive delivery option than our standard delivery, the additional cost of that delivery option will not be refunded.

You are responsible for the cost of return shipping.

The refund will be made without undue delay and no later than 14 days from the date on which we received your notice that you wish to exercise your right of withdrawal. We have the right to withhold the refund until we have received the product back or until you have provided evidence that the product has been returned, whichever occurs first.

The refund will normally be made using the same payment method used for the original purchase, unless otherwise expressly agreed.

7. Complaints and Defective Products

If a product is faulty, you as a consumer have the right to make a complaint in accordance with the Swedish Consumer Sales Act.

A fault may, for example, include an original manufacturing defect, missing parts, receiving the wrong product, or a product that is damaged upon delivery.

The right to complain does not apply to faults or damage caused by, for example, an accident, improper handling or damage caused by the customer.

If you wish to make a complaint, please contact us at:

info@teatimepuzzles.se

Please include your order number, the product concerned and a description of the fault. If the fault or damage can be photographed, please also include photos.

For an approved complaint, Tea Time Puzzles will cover the necessary costs of resolving the issue. Depending on the circumstances and the provisions of the Swedish Consumer Sales Act, the issue may, for example, be resolved through replacement, a price reduction or a refund.

8. Transport Damage

If you discover that the parcel or product has been damaged during transport, please contact us as soon as possible at info@teatimepuzzles.se.

Please take photos of the outer packaging, shipping label, product packaging and damaged product where possible. These photos will help us handle the matter with the carrier.

Transport damage does not affect your statutory rights as a consumer.

9. Product Information

We aim to reproduce product images, colours, dimensions and other product information on our website as accurately as possible.

However, colours may appear differently depending on factors such as screen settings. Minor variations in colour, printing and materials may occur between the physical product and how it appears digitally.

10. Personal Data

When you shop with Tea Time Puzzles, we process personal data necessary for purposes such as handling your order, payment, delivery and customer service.

More information about how we process personal data can be found in our Privacy Policy.

11. Force Majeure

Tea Time Puzzles is not responsible for delays or failure to fulfil an obligation when this is due to circumstances beyond our reasonable control, such as government action, major operational disruptions, natural disasters, war, conflict or other extraordinary events.

This does not affect your rights as a consumer under mandatory law.

12. Applicable Law and Disputes

We always aim to resolve any issues directly with you first. Please contact us at info@teatimepuzzles.se if you have any questions or are dissatisfied with a purchase.

If we are unable to reach an agreement, you as a consumer may have the option of referring the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). ARN reviews disputes between consumers and businesses and issues recommendations on how disputes should be resolved.

Swedish National Board for Consumer Disputes (ARN)

These Terms and Conditions shall be interpreted and applied in accordance with Swedish law. These Terms and Conditions do not limit any rights you have under mandatory consumer protection legislation.

13. Contact